Questions, answered
Frequently asked
Most of what people want to know before booking — and a few things they don't realize they should ask.
We're a small, careful crew — not a franchise. We personalize each cleaning to fit your needs and use trusted products for safe and healthy results. You'll also get transparent quotes with no surprise add-ons and a satisfaction guarantee. We're fully insured and background-checked, and we treat your space the way we'd want ours treated.
Every recurring cleaning plan starts with an initial cleaning. That first visit gives us the time to establish a clean baseline and learn your space. Afterward, we continue with your selected weekly, bi-weekly or monthly maintenance schedule.
Once you book, we'll confirm your preferred day and arrival window, then personalize the cleaning to fit your needs. We learn your space — where things go, how you like the bed made, what your pets do and don't like — so each clean feels easier than the last. You can be home or not; we're equally happy either way.
We exclusively serve homes and businesses throughout Metro Detroit. If you're unsure whether your address is within our service area, give us a call and we'll confirm.
Totally up to you. After the initial cleaning, many of our recurring clients give us a code or a key so maintenance visits can happen while they're at work; others prefer to be home. Whatever you're more comfortable with, we'll work with.
We don't handle personal items, pet waste, mold removal, heavy furniture moving, exterior or window-cleaning at height, pest control, fireplaces, or any work that requires specialized chemicals or risky appliance servicing. For anything outside our normal scope we'll point you to a local specialist.
Yes — life happens, we get it. Try to give us at least 72 hours notice and we'll find another time that works. No contracts, no cancellation fees, no drama.
We'll reach out a couple of weeks ahead to reschedule that visit, and we'll usually offer a holiday-prep add-on for the visit before or after if you'd like one.
Cards, ACH, Zelle and most digital payments — whichever is easiest for you. You'll get a clean, itemized invoice after every visit.
Still have a question?
Easiest way is to give us a quick call — we usually pick up.